Ticket & Theatre Policies

To ensure the safety, security, and experience of Hendricks Live! patrons and performers, please take a moment to review our policies. Your ticket is a one-time revocable license to attend an event. By using a ticket and entering the venue, the ticket holder consents to the venue’s policies. Artists, programs, and dates are subject to change. If a performance is canceled or rescheduled, you may accept the new performance date or obtain a refund back to the original form of payment. 

PERMISSION: You grant Hendricks Live! and affiliates the right to be recorded, streamed, filmed, and photographed and to distribute, broadcast, edit, translate, or otherwise disseminate it without any further approval from you, in whole or in part. Examples of permission uses include YouTube, Hendricks Live! website, Hendricks Live! social media channels, live streaming, and distributing the presentation on DVDs, mobile phones, films, and other video distribution channels. 

CONDUCT & LIABILITY: Hendricks Live! reserves the right to refuse admission to, or remove from the building, any person who fails to comply with Hendricks Live! policies. Guests who engage in disorderly conduct or any other behavior deemed detrimental to Hendricks Live! and/or the experience of other guests may be asked to leave the venue. Patrons who are asked to leave will not receive a refund or be compensated in any way for their loss. Disorderly conduct may include - but is not limited to the following:

• Intentionally blocking the view of other patrons by standing on chairs or placing children on their shoulders. 
• Drunk and disorderly conduct, including underage drinking.
• Fighting or challenging others to a fight. 
• Use of profanity and/or offensive language that could provoke an adverse reaction from other patrons, staff, or performers. 
• Throwing, discharging, or launching any objects or liquids. 
• Igniting and displaying flames.
• Attempting to enter the performance areas without official credentials.
• Interference with or delay of the event. 
• Use of laser pens/pointers and noisemakers.

DOORS OPEN: Doors will open 1 hour prior to performances. Seating will be available 30 minutes prior to performances.

PARKING: There is a parking garage east of Hendricks Live! on Center St. ADA Parking is behind Hendricks Live! off Mill St. 

CELL PHONES & ELECTRONIC DEVICES: Cell phones are welcome at Hendricks Live!, but not during performances. We love it when patrons share their experience on social media using @HendricksLive or #HendricksLive. We encourage the use of electronic devices before and after each performance as well as during intermission. Prior to the start of the performance, photography of the stage set without performers and with proper credit is permitted. Before the show begins, we ask that all cell phones and electronic devices be turned off or set to silent, as this minimizes distractions to the performers and other patrons. 

LATE SEATING POLICY: We strive to begin our performances on time. We ask that you arrive and are seated prior to the performance start time. If you arrive after the scheduled start time, you may be held at the door until a break in performance and then seated at the discretion of management. Please keep this in mind when planning your arrival. To check door opening and performance times, please visit our website at https://www.hendrickslive.org/events

ACCESSIBILITY:  

ADA Accessible Seating -  Hendricks Live! will ensure equal access and enjoyment for all individuals, regardless of ability.  Accessible seating will be available for all performances. If there are any issues purchasing ADA seating for a specific performance online, please contact us at customerservice@hendrickslive.org. Reasonable accommodations will be made for any individual who may need to exchange their tickets for accessible seating on the day of a performance. ADA ticket relocations are based on first come, first serve and are limited in availability on the day of the show.  

ADA Listening Devices - Assistive Listening Devices are available at the Box Office. These listening devices amplify information broadcast through our in-house sound system. To ensure we provide the best service, contact our box office team directly to discuss and identify any needs and/or concerns you may have.  

Automatic Doors - Automatic doors are located at each point of the facility 

Companion Seats - up to three additional seats may be purchased for companions of attendees who purchase an ADA accessible seat.

Drop off/Pick up/Parking - Enter the parking lot off of Mill Street for ADA Parking and Entrance. 

Fire Alarms - Emergency warning systems are equipped with both audible and visual strobe alarms. 

Interpreters - Hendricks Live! provides interpreters to assist hearing impaired guests. Requests for interpreters must be provided at least thirty (30) days prior to the event by contacting Guest Services at customerservice@hendrickslive.org 

Restrooms - Restrooms are equipped with ADA accessible stalls and fixtures. Restrooms are located on the first and second floors.  

Service Animals - Trained service animals are permitted in Hendricks Live! The Americans with Disabilities Act (ADA) defines a service animal as any dog, such as a guide dog or signal dog, that is individually trained to do work or perform tasks for the benefit of an individual with a disability. This includes psychiatric service animals that are individually trained to provide service to individuals with psychiatric or neurological disabilities, such as preventing or interrupting impulsive or destructive behaviors. Service animals must be harnessed, leashed, or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual with a disability, rather than in the aisle. Additional seating can be purchased if necessary. Please notify Guest Services at customerservice@hendrickslive.org at least 24 hours in advance. 

Temporary Disability - Please contact Guest Services at customerservice@hendrickslive.org to make arrangements if you have a temporary disability or injury and need assistance attending an event. Please contact us at least 72 hours prior to the start of the event.

TICKETS: Day of Show ticket purchases - If tickets remain available on the day of the show, the Box Office will open when the doors open for the performance to sell tickets. The Hendricks Live! Box Office will accept VISA, MasterCard, Discover, and American Express. Photo identification matching the customer and credit card is required. For any issues with purchasing tickets or accessing your tickets after purchasing, please contact the Hendricks Live! Box Office in advance at customerservice@hendrickslive.org. Day of show issues can be assisted with once doors open for your event at the main Box Office, located on the west side of the building. There are no refunds or exchanges on tickets. 

EMERGENCY PROCEDURES: In the event of an emergency, an announcement will be made explaining the best method of exit. Please note the multiple red exit signs throughout the venue. For your safety, please exit in a calm and orderly manner. 

WEAPONS POLICY ON HENDRICKS LIVE! PREMISES: All guns, weapons, or knives of any type, concealed or unconcealed, are prohibited on Hendricks Live! premises. Anyone who fails to comply with this policy will not be allowed on the property or will be asked to immediately leave the premises.

OUTSIDE FOOD & BEVERAGES: Outside food and beverages are not permitted in Hendricks Live! Concessions will be provided by The Prewitt Restaurant + Lounge. Credit and debit card only.

LOST & FOUND: items are securely kept with the Guest Services Manager. Items will be held for a month after the show closes. Contact the Guest Services Manager at customerservice@hendrickslive.org

SMOKING POLICY: Hendricks Live! is a non-smoking venue including e-cigarettes, tobacco, and marijuana products.

NO RE-ENTRY POLICY: Guests will not be permitted to exit and re-enter the venue on a previously scanned ticket.