Indianapolis Museum of Art
We sat down with Kyle at the IMA to ask about their experience with VBO Tickets after having been with us for a while. Here's what he had to say.
What was the need or problem you had before you started using our product and service?
The IMA had separate systems for box-office and online sales. This made managing tickets and memberships more complicated than it needed to be. VBO Tickets gives us a solution that works for both and allows for easy integration with our website and centralized reporting.
Where did you start your search for the solution to the need or problem?
We started our search by talking with other museums and vendors known to the museum community. As we expanded our search to include other venue types we encountered VBO and evaluated if it met our needs. After talking with the team at VBO Tickets the ease of setting up the solution and the core functionality made it our choice.
What did you learn during the process of your search?
A lot of systems try to do it all. Ticketing, Memberships, Products, CRM, etc… We found that usually there is one area that does not meet our needs and then you have extra software that you are not using or is needed. Additionally a lot of platforms require the purchase of infrastructure and a lengthy setup phase. Depending on the use case this makes sense, however we wanted to move quickly with our setup and be live in a short period of time. VBO Tickets allowed us to do that.
What about our product, service, or company stood out to you among the competition?
The integration really stood out to me. We were able to add VBO to our existing website with only slight modifications. If you can embed a video on your site VBO Tickets works in much the same manner. We were not interested in directing someone away from our site to buy tickets so this simple integration allowed us to get up and running quickly with minimal effort.
What made you feel at ease about choosing to work with VBO?
The VBO Tickets team was very responsive to all of our needs and accommodated us on a lot of changes to get up and running. They were very good at communicating the features of the system and getting technical with our development team to ensure the integration went smoothly.
What feature sold you on the product or service?
Having both online and onsite sales tied to the same platform was exactly what we were looking for. The fact that VBO Tickets is cloud hosted also made it an easy choice.
How has working with us changed the way your company does business?
Previously, onsite sales and online sales were handled by two separate systems that were not integrated. VBO Tickets has brought those into one combined package that allows for easier management of ticketing and membership sales through multiple channels.
What exceeded your expectations about our product, service, or company?
The responsiveness. I have worked with a lot of companies that delay or are not able to move quickly when problems or requests come in. VBO Tickets treats us like a valued partner and not a client.
Why would you recommend us to someone else?
VBO Tickets has worked with us to create a combined experience for both box-office and online ticket and membership sales. As the IMA discovered new requirements and processes, VBO Tickets worked diligently to enhance the features of the platform for our needs. A quick response time and the ease of integration with existing online resources VBO Tickets has met our needs at the IMA.