All-in-one ticketing and event management features - VBO Tickets

Features

All-in-one ticketing and event management features that will blow your mind.

Ticketing

Timed Ticketing  
Advanced timed tickes allow for times of entry on tickets with conditional, and simple timed tickets offers a minimal interface with a three step process.
Assigned Seating  
Also known as Reserved Seating, this provides sacalable custom seat maps to support theatre and table seating.
Conditional Tickets  
Allow customers to unlock exclusive tickets based on the primary ticket selection and set conditions.
White Label Embedment  
Sell tickets directly from your website with our industry-first embedded white-label technology. Utilize our responsive plugin to take patrons through the sales process without ever leaving your page, or place widgets to display specific event details anywhere on your site.
Video Streaming Events  
Sell tickets to private live stream virtual events or on-demand pre-recorded events directly from your website. Patrons access videos from a unique generated code that automatically launches the player within your web page. Take the expereince further with built in live chat and donations.
Holds  
Hold tickets for later purchase online or at the box office.
SeatSocket  
Real time seat activity shows seats become unavailable or available again in the seat map.
Seatmap Builder  
Create custom venue seatmaps with unique section and row shapes, even curves!
Pricing Templates  
Scale your events quickly by using pre-built pricing templates.
Auto Scheduling  
Automatically create new events on a pre-set schedule.
Integrated Registration Forms
Create and style custom forms to collect user info for classes, workshops and registrations. Supports conditional form fields.
Deposits & Group Sales
Accept partial payments online or in the box office with the ability to pay the balance at a later time.
Packages
Offer multiple tickets bundled into a single group package.
Multi-Day Tickets
General admission tickets for multi-day events that are configurable for all or selected event days.
General Admission
Open-seating tickets with options such as advanced pricing, group pricing, shared allocations, deposits and more.
Ticket Templates
Customized four ticket templates with HTML and CSS to fit your needs. A Thermal ticket template for printing at the box office on your Boca printer, an E-Ticket template for viewing online or to print at home, a Laser ticket template for a cost effective alternative to thermal printing, and a Mobile ticket template to be added to Apple or Google wallets.

Box Office

VBO Pay  
Process credit cards on-site with chip & pin devices.
Split Payments  
Ability to pay with multiple payment types in one transaction.
Consignments  
Take inventory offline to set aside for other sales channels or promoters.
Pricing Override  
Control the service fees and pricing, or pass on fees. And apply discount codes at the box office instantly with an instant discount calculator.
Exchanges & Refunds
Box office exchanges and online ticket exchange.
Account Lookup
Easily lookup account holder details and auto fill billing fields.
Auto Load Subscribers
Automatically apply subscriber benefits to existing cart for faster checkout.
Member Code Scanner
Validate members and memberships.

Subscriptions

Standard Subscription  
A season subscription with the ability for customers to pick their own seats. Add additional events without interruption.
Theatre Subscription  
In-house managed subscription package where seat assignments are managed by box office staff. Complete control over VIP seating.
Patron Subscription  
A pre-built season package that combines selected events at the same or multiple venues for seat selection by the patron.
Flex Pass  
Sell a block of tickets at a discounted price. Flex Passes are highly configurable by date, price, or event.
Pick a Show  
Offer discounts for selling multiple shows in one transaction.
Memberships  
Sell renewable memberships with ongoing benefits.
Recurring Memberships and Pledges
Setup memberships and pledges to automatically charge credit cards at set intervals.
Season Renewal With Emails and Letters
Generate electronic and paper renewal emails or letters for your customers.

Donations

Accept Donation
Display a request for donation during the checkout process, either in the checkout page or as a popup before checkout. Alternatively, embed a donation plugin or widget on your website as a stand alone way to promote your donation campaigns and raise funds.
Donations With Ticket Checkout
Offer the ability to add a donation for each event ticket sale. Donor Perks, Pledges and Seasons.
Automatic Thank You Letter
Pre-configure thank you letters to each campaign specifically with placeholders to be sent automatically after donations.
Event Specific Campaigns
Distinguish between global and event specific campaigns and offer pre-configured donation amounts. Manage and deploy multiple campaigns simultaneously.

Marketing

Advanced Purchase Discount Pricing
Offer discount incentives for advanced purchases with specific start and end dates, like day-of box office pricing; giving the ability to set and automatic price adjustment on the day of your event.
Email lists
Create email lists based on event attendees or other custom patron data outputs.
Email Integrations
Sync your email lists from MailChimp or Constant Contact if your lists in VBO Tickets. Includes options to sync with lists and tags.
Social sharing
Patrons can share events and ticket purchases on social media like Facebook, Twitter, and LinkedIn. Set your own sharing URL for each event in case you have a unique page on your website for an event.
Reminder & Thank You Emails
Send up to two automated emails 0-72 hours before an event starts, with your own custom messaging. Then, automatically send an email to event goers 0-72 hours after an event has ended, with your own custom messaging.
Reminder & Thank You Emails
Send up to two automated emails 0-72 hours before an event starts, with your own custom messaging. Then, automatically send an email to event goers 0-72 hours after an event has ended, with your own custom messaging.
Video & Audio
Embed a video from YouTube or other hosted video services, and an audio player from services like SoundCloud, to display under your event description.
Discount codes
A large variety of discount code options available for all events, subscriptions, and merchandise.
Group codes
Offer group codes to special groups to unlock hidden tickets or gain early access to pre sale events.
Rewards program
Fully integrated reward programs that rewards by dollars spent or tickets bought.
Advertisements
Show advertisements on event pages, tickets, and order confirmations.
Sell on Facebook
Sell tickets, registrations, and donations directly from your Facebook page.
Event Messages
Add your own messages in many locations throughout the buying experience to speak directly to your patrons, and share information that may be useful or vital to their purchase. Display text or an image at the top of event pages, write a message above the shopping cart or before the billing step, add your message to the order confirmation screen and email, and fine tune many more unique message areas in the system.
Event Promotion
During the checkout of one event, you can promote another event with Event Cross Promotion. Or, utilize Event Cross Listing to display a defined set of events you'd like to promote or sell before a patrons completes their checkout.
Tracking codes
Add scripts and code from any tracking service like Google or Facebook to track your events and ad campaigns through the checkout process.

Reports

Event Summary Report
Breaks down ticket sales by sales channel and ticket types. Includes donations, merchandise, discounts, and anything related to an event.
Custom Sales Report
Dive further into your events by building a report based on your search criteria.
Will Call Report
Provides a real-time guest list or will-call list for your event. Includes e-tickets, merchandise, and reservation data.
Subscriber Report
List subscribers breakdown by date range.
Custom Patron Report
Allows you to view your patrons, subscribers, and donors report with various filter options to give you a customer profile.
Cashier Reports
List transactions by cashier user and date range.
Reconciliation Reports
A report designed to help reconciling with your online payment gateway.
Transaction Report
Transaction details report lists all transactions by date range. View can be by order or by individual items.
Donation Report
Compares various donation campaigns on a month to month basis.
Quickbooks Online Integration  
Connect to your Quickbooks Online account for fast and easy syncing of GL numbers and sales data.
Quickbooks Desktop Integration  
Connect and sync entries from VBO Tickets into your desktop based Quickbooks software.

CRM

Complete Profiles
A complete overview of your customers with contact info, photo, order history, VIP rating, email history, and more.
Account Notes
Add notes about your customers directly on their profile in the CRM.
Renew Subscriptions / Memberships
Manually renew your customer subscriptions and memberships at the click of a button, or send out bulk emails with renewal details.
Secure Customer Data Management
Manage credit and profiles with a tokenized secure connection to your payment gateway for recurring payments.
Manage Account Credits
Manage and use customer credit in the CRM and box office.
Merge Accounts
Merge account profiles into one to reduce duplicate data.
Duplication Management
Designed to limit duplication and allow easy editing, merging and linking of accounts.
Constituent Links
Link constituent profiles with others to manage integral relationships.

Mobile

Mobile Apps
Download the Mobile Event Manager app to your Apple or Android device to scan tickets at the door, look up patrons to check in or out, sell tickets on the spot, view event stats, and more.
CRM Access
Access CRM information with the Mobile Event Manager app to view patron details.
Scan Tickets
Supports real-time QR code scanning for access control during event attendence.
Sell Tickets
Process transactions on the go with your connected chip & pin device, or take cash and print receipts with a connected mobile printer.
Lookup Patron Info
Lookup orders and customers for manual check in.
Mobile Scanner Devices
Investing in mobile scanners will greatly speed up your ticket scanning and provide excellent low light capabilities via a built in 2D laser. Longer battery life, NFC scanning, and bluetooth ready. Check out our list of supported scanners for details and pricing.
Mobile Printers
Bluetooth supported receipt or ticket printers work with the mobile app for convenient printing.
Statistics
Real-time event summary data including sales and live-scan reporting.